Refund policy

Last updated: June 14, 2026

Thank you for shopping at Kael. We want you to be fully satisfied with your purchase. If you are not completely happy with your order, we are here to help.

1. Return Window

You have 30 days from the date of delivery to request a return or exchange.

2. Eligibility for Returns

You may return an item for any reason — including a simple change of mind. We accept returns of both defective and non-defective items, and of items that are either brand new (unused) or only lightly used (opened and gently tested, but undamaged). To qualify for a return, your item must meet the following criteria:

• The item must be in its original working condition — either unused, or only lightly/gently used with no damage and no excessive wear.
• The item must be in its original packaging, with all accessories, manuals, and parts included.
• The item must not be broken, heavily worn, or missing parts.

3. Return Shipping Costs

In accordance with our policy:

• Customer Responsibility: Customers are responsible for paying for their own shipping costs for returning items. Shipping costs are non-refundable.
• Defective/Damaged Items: If the return is due to our error (damaged, defective, or incorrect item), Kael will cover all return shipping costs.

4. No Restocking Fees

We do not charge any restocking fees for returned items.

5. Damaged or Defective Items

If your order arrives damaged, please contact us within 5 days of delivery at support@kaeltoy.com with your order number and clear photos of the damage. We will arrange a replacement or full refund immediately.

6. How to Start a Return

To initiate a return, please email support@kaeltoy.com. Our team will provide you with a return authorization. Return Shipping Note: Returns are processed through our dedicated returns center in Shenzhen, China.

Return Address:
Shenzhen Xiaofuxin Electronics Co., Ltd.
Room 503, Building 3, No. 343 Jihua Road,
Longgang District, Shenzhen, Guangdong, China
Please do not return products without prior authorization from our support team.

7. Refund Process

Once your return is received and inspected, we will send you an email notification. Approved refunds will be processed back to your original payment method within 10 business days.

8. Exchanges

We are happy to offer exchanges within the 30-day window. If you would like to exchange an item for a different color, a different model, or a replacement of the same item, please email support@kaeltoy.com with your order number and the item you would like instead.

• Exchanged items must meet the same condition requirements as returns (see Section 2): brand new or only lightly used.
• For an exchange of equal value, you only pay the return shipping for the original item; we cover the shipping of the replacement.
• If there is a price difference, we will arrange to collect or refund the difference before shipping the replacement.
• For exchanges due to our error (damaged, defective, or incorrect item), Kael covers all shipping costs in both directions.

9. Contact Information

For any questions regarding returns or exchanges, please contact us at:

Email: support@kaeltoy.com