Shipping policy

Thank you for shopping at Kael. We are committed to providing transparent information regarding order processing, shipping, and delivery.

1. Shipping Origin

To provide high-quality products at competitive prices, all orders are dispatched directly from our **international fulfillment center in Shenzhen, China**. Kael is operated by KAEL TECHNOLOGY CO LTD, registered in California, USA; order fulfillment is handled by our affiliated company Shenzhen Xiaofuxin Electronics Co., Ltd. under common ownership.

2. Processing & Handling Time

Handling time: 3–5 business days (Monday–Friday).

Order cut-off time: 5:00 PM (EST).

Orders placed on weekends or holidays will begin processing the next business day.

3. Shipping Rates & Delivery Estimates

Please note the total estimated delivery time includes both our handling time and the carrier's transit time.

Standard International & All Other Orders We offer free standard shipping on all remaining orders. See delivery estimates in the table below.

Destination Transit Time Total Estimated Delivery Cost
Contiguous United States (48 States & DC)
7–15 business days
10–20 business days
 Free
International (Selected Countries)
12–20 business days
 15–25 business days Free

Delivery times are estimates and may vary depending on destination and external factors such as customs processing.

4. Shipping Exclusions & Restrictions

To ensure delivery reliability, we cannot ship to the following locations. If an order is placed for these regions, it will be automatically cancelled and refunded:

  • P.O. Boxes, APO, FPO, and DPO addresses.
  • US Non-Contiguous States: Alaska (AK) and Hawaii (HI).
  • US Military Regions: Armed Forces Americas (AA), Europe (AE), and Pacific (AP).
  • US Territories: American Samoa (AS), Guam (GU), Northern Mariana Islands (MP), Puerto Rico (PR), and U.S. Virgin Islands (VI).
  • Freely Associated States: Micronesia (FM), Marshall Islands (MH), and Palau (PW).

5. Tracking & Confirmation

Once your order is handed to the carrier, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for the tracking information to update in the system.

6. Customs & Import Duties

For international orders, Kael is not responsible for any customs fees, duties, or taxes applied to your package. These charges are the responsibility of the customer.

7. Damages & Issues

If your item arrives damaged, please contact us at support@kaeltoy.com, +1 (916) 450 3456 (US) or +86 130 7920 9476 (CN) within 5 days of delivery.