🥳 Free Shipping on orders over $50 🥳

Shipping policy

Shipping Policy

Thank you for shopping at Kael! We are committed to providing a smooth shopping experience with transparent information about order processing, shipping rates, and delivery.

1. Shipping Origin

All orders are dispatched directly from our fulfillment center in Shenzhen, China.

Kael is operated by KAEL TECHNOLOGY CO LTD, registered in California, USA. Order fulfillment is handled by our affiliated company, Shenzhen Xiaofuxin Electronics Co., Ltd., under common ownership.

2. Processing & Handling Time

  • Handling Time: 3–5 business days (Monday–Friday).

  • Order Cut-off Time: 5:00 PM (EST).

  • Orders placed on weekends or public holidays will begin processing on the next business day.

3. Shipping Rates & Delivery Estimates

We offer standard shipping to the United States and selected international destinations.

Shipping Rates:

  • Orders under $50: $6.99 standard shipping.

  • Orders of $50 or more: FREE standard shipping.

Free shipping automatically applies to eligible orders at checkout.

Estimated Delivery Times:

Destination Transit Time Total Estimated Delivery
Contiguous United States (48 States & DC) 7–15 business days 10–20 business days
Selected International Countries 12–20 business days 15–25 business days

Total estimated delivery time includes both order processing and carrier transit time.

Delivery estimates are not guaranteed and may vary due to customs clearance, weather conditions, carrier delays, and other factors beyond our control.

4. Shipping Exclusions & Restrictions

To ensure reliable delivery, we currently do not ship to the following locations:

  • P.O. Boxes, APO, FPO, and DPO addresses.

  • Alaska (AK) and Hawaii (HI).

  • Armed Forces Americas (AA), Europe (AE), and Pacific (AP).

  • American Samoa (AS), Guam (GU), Northern Mariana Islands (MP), Puerto Rico (PR), and U.S. Virgin Islands (VI).

  • Federated States of Micronesia (FM), Marshall Islands (MH), and Palau (PW).

Orders placed for unsupported destinations may be canceled and refunded.

International shipping availability depends on the destination country and our supported delivery services.

5. Tracking & Shipping Confirmation

Once your order has been handed over to the carrier, you will receive a shipping confirmation email containing your tracking number.

Please allow 24–48 hours for tracking information to become available or update in the carrier's system.

6. Customs, Import Duties & Taxes

For international orders, additional customs duties, import taxes, or clearance fees may apply depending on the destination country's regulations.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Kael is not responsible for additional charges imposed by customs authorities.

7. Damaged Items & Shipping Issues

If your order arrives damaged or you experience a shipping issue, please contact us within 5 days of delivery.

Customer Support:

Our support team will be happy to assist you.